Return Policy

At Padelup, we aim to ensure every customer receives products in perfect condition. Please review our return policy carefully before placing an order.

Eligibility for Returns

We offer a 2-day return policy strictly for products received in a damaged or defective condition. Customers must notify us within 48 hours of delivery to be eligible for a return.

To qualify for a return:

The product must be unused and unopened

The item must be in its original packaging

Proof of damage (photos or videos) must be provided at the time of request

Products that have been opened, used, or altered are not eligible for return or exchange.

Non-Returnable Items

The following items are not eligible for return:

Products damaged due to misuse or mishandling

Items without original packaging

Products reported after 48 hours of delivery

Sale or discounted items (unless damaged upon delivery)

Return Process

To initiate a return, please contact us within 48 hours of receiving your order with your order number and supporting images or videos. Our team will review the request and guide you through the next steps.

Once the return is approved and the product is received in acceptable condition, a replacement or refund will be processed as applicable.

Refunds

Refunds, if approved, will be processed through the original payment method. Processing times may vary depending on the payment provider.